which bb (wired) connection is best overall now a days.

i had a problem with airtel in sec 44, noida.

the connection speed and technical trouble shooting is o.k but there are billing problems. i think airtel seems to be planning their revenue enhancement by doing all creepy things – i requested for plan change so that few more systems can also use in the same house but that did not materialise so i purchased another new connection and today after 3 months they are still running my earlier connection on the higher plan wherein the speed is that of lower plan. more than 10 emails in 3 months and till date hell no. of cc calls but no rectification in their systems, finally when i issued a termination notice now they are begging to continue.
if anybody else has any dubious experience with airtel kindly join me, i am planning a legal action big time.
anyway which new connection i should install now – tata or any other.
reply soon.

Their transaction id should be more than enough for them to track the details.

If they do not help, you should write to their nodal officer. The contact details should be on their website.

My advice – Shift to a different ISP. Use our guide to choose one: http://woikr.com/telecom/broadband-connection-guide-for-indian-customers

I paid my monthly bill by credit card over IVR. Apparently this was a new mode of payment they started.

Although money was debited from my credit card, Reliance Claims they did not receive the money, and wanted proof.

I gave them the Transaction Id, that was generated by Reliance’s own IVR system – but they refused to accept, saying they want my credit card statement sent to them. WTF!!!

When i explained that credit card statements come only end of month, they said they cannot do anything.

The issue is still hanging.

I CAN’T BELIEVE THEY DO NOT TRUST THEIR OWN TRANSACTION ID!!!

The damage is done. You can know the detailed, nail-by-nail coffin hammering at: http://vinishgrg.wordpress.com/.

That was it.
Recently I saw Reliance did something by which my wireless router stopped working. After some trouble I got around that by cloning the MAC address of my laptop to my router. I think they realize if you use a wireless router by getting the MAC address and then stop the connection.

Let me know if this worked for you. First thing to make sure is that your router is getting an IP assigned by reliance.

Thnx..

Note that while signing up the sales chap told me that the Rs 500 installation fee cheque would not be sent for clearance till the line was activated. Voila! It was cleared in 2 days flat….that was the only superfast thing!

Well after 8 days I got a phone and a really cheap looking Chinese looking modem which I hear burns out (even catches fire) in a month.

Only good thing is the speed is awesome. I have configured my wireless router and it was really easy. There are some disconnections, but nothing that I can’t live without.

Note that I had first Airtel but they failed to even to locate my wiring inside the apartment!

I don’t know about your pre-sales/installation support guy, but mine informed me very clearly to get a static IP (for an additional fee, ofcourse). Generation of a static IP for a customer takes atleast a week (even though they tell you it is only 3 days) for Reliance folks AFTER installation of the Wimax antenna (or whatever it is that it is called) which, incidentally, happens a week after your signed application form with the proper documents has been handed over to the sales folks.

In my case, the tech folks at Reliance, Bangalore called me and gave me my static IP, default gateway and DNS addresses and instructions on how to configure them and setup the connection. I configured my Macbook and got connected immediately.

If you can wait 2 weeks (atleast), then using Reliance Wimax is a smooth affair. You don’t even have to login- it’s always on.

Using a Macbook (Intel), I did not face a connection drop for 23 hours of continous use. Download speeds too are at par with the advertised speed of 300Kbps- I get a download speed of 35-40KBps even in the morning.

I don’t have a wireless router for my connection, so I do not know if I would still have to play around with the MAC if I had a static IP. Probably not, considering that the connection does not require a login if you are provided a static IP.

And with Reliance, telephone (fixed & wireless prepaid & postpaid) and Wimax/Broadnet are two different entities. The application process and billing are separate and even the customer login for viewing and paying bills are different as can be seen on http://www.rcom.co.in So if you were informed that you HAD to take a phone connection to get a broadband connection, then you need to take this up with them even now.

I’d also almost decided to opt for BSNL because Airtel informed me that the place I wanted a connection was not “feasible” for them. I had read too many bad reviews for my liking about Reliance Broadband, but applying for a BSNL connection takes time, although, it is the most consistent ISP in India as of now. So I opted for Reliance, and the sales personnel advised me about 2 things:
1) Go for a static IP connection
2) Go for an unlimited download plan, as the limited ones, while offering higher speeds had too many billing related issues.

It’s been 4 months now and there hasn’t been any problems.

Most importantly, IAM NOT A RELIANCE EMPLOYEE, FRANCHISEE OR RESELLER & I DO NOT GET ANY DISCOUNTS ON MY BILL. Posting a similar opinion about Reliance Wimax on a different site elicited such responses from some readers and my post was viewed as an advertisement for Reliance’s services. It’s entirely up to people whether they take up this service or not.

If Airtel/BSNL (not necessarily in that order, though) is feasible for your place, go for it. Else you can try TATA Indicom/Reliance (again, not necessarily in that order).

FYI, I have seen and visited folks running a TATA Indicom connection (1Mbps) and even their service seems to be pretty good, considering that static IP is a part of their higher priced plans.