Feb 4th, 2009 |
After using the pathetic services of Reliance Broadband for about 15 days, I shifted to BSNL broadband last month. Since I am kind of an internet addict (who isn’t?), I requested for disconnection of the service only after the BSNL guy came and activated BSNL broadband at my home. Here is a list of issues I faced with Reliance in the period of 15 days when I used their services. Some of the issues are thankfully closed. Others, are still bugging me.
- They took more than a week to install the connection. Reason ? The previous tenant defaulted his bills so my address was blacklisted. WTF?
- They got my name wrong. Instead of Setu Garg, they stored it as Jatin Garg. I can’t think of any scenario in which a person can mistype Setu as Jatin (unless he/she was drunk). To make matters worse, they did not change it even after repeated complaints.
- I received too many welcome calls. Now I understand that welcome calls are cool. But I got more than 20 of them. Little did I know there was a WTF reason behind this as well. Every time a different person called and wanted to speak with Jatin Garg. I believe I spoke with people from all parts of India. Every time I told them that my name is wrong, and every time they would say that they will fix it.
- I asked the guy who came to install the modem if I can use my existing Netgear wifi router with the connection. He said Reliance does not support wifi routers (and he was kinda right – read on to find out more).
- The login system is browser based as opposed to industry standard PPPoE. Security – came the reply when I asked the reason for the same. WTF? This is a wired connection you morons. No one can misuse it unless they break into my house and hook up the cable to their laptops.
- It was a big pain in the ass to get my Netgear router working with this thing. I had to spoof the MAC address of the router with that of my PC as they block traffic from a router. Owing to the browser based login system, I had to login using my PC every time I wanted to access the internet from any other device like Xbox etc.
- Streaming video sucked. Even with a 1 Mbps connection, you cannot watch videos from youtube without waiting for them to buffer completely. Good luck watching online porn. Extremely low download speed with torrents.
- They do not seem to update the DNS tables regularly. Many new and some old sites did not open. Switching to open DNS did not solve the issue either. They probably also block the traffic to other domain name servers.
- I requested to disconnect the connection on 1st Jan 2009. It took them the whole 14 days to deactivate and disconnect the connection. 2 guys came and collected my telephone instrument and modem.
- Little did I know that the telephone line and broadband connection are 2 completely different entities. I came to know this when I received my latest bill in which I was charged with telephone line rental till 14th Jan and broadband rental for the whole month. When I called up the customer care, they told me that I was supposed to request for deactivation of broadband separately. WTF? How in the world am I supposed to know that? And moreover, how can they charge me anything after they have collected my modem?
- They have too many departments in their customer care. Billing, Telephone, Broadband, Telephone Termination, Broadband Termination, Telephone Retention, Broadband Retention (I will not be surprised if they have departments for pee and loo as well). If you have to file a complaint, you have to go to the Telephone or broadband department. If you have to request for disconnection, you have to go to termination department and then to retention department perhaps. None of the departments are in sync.
- There were some weird calculations in my bill which I could not understand despite my expertise in reading telephone companies bills. They had debited some amount and later credited it back. The terms were cryptic. Somewhere I read “Rejected payment”. Since when are these greedy telcos rejecting payments?
- They had registered another telephone line in my name. I came to know this when I called up the customer care guy to get the bill details. I never signed up for more than 1 telephone line for my home.
All in all, it was a painful experience in signing up, using and terminating the Reliance Broadband connection. Some of the issues above are still open and I have to follow up to get them closed. I can now probably guess why the previous tenant had some defaulted bills under his name.
I hope this article will help people planning to get a new broadband connection to take an informed decision. It is recommended to read woikr’s Broadband connection guide for Indian customers.
Liked this article? Like us on Facebook!