I browsed Airtel’s website and found out the different calling cards option. To be sure, I called up their customer care and within 2 minutes, I was able to reach a customer care executive and he tells me the various calling cards available for postpaid. Period.
Next up was Vodafone. Since I could not find any info on calling cards on their website (they forgot?), I called up their customer care and chose the option – I am not a Vodafone Customer and am interested in a new postpaid connection.
After a few button clicks, I was able to reach the customer care guy (who greeted me in Hindi even though I had selected English). The conversation went like this:
Me: Can you tell me about the calling cards available for a Vodafone postpaid customer for making cheaper ISD calls?
CC: Surely sir, could you please provide me your Vodafone number?
Me: I am not a Vodafone customer yet. I might become one if I like your calling cards
CC: OK. Could you please provide me your Vodafone number?
Me: As I told you, I do not have a Vodafone number. I am currently looking to buy a new postpaid connection from either Airtel or Vodafone and that decision will solely depend on who is offering cheaper Calling cards.
CC: But sir, I need your Vodafone number to give you that information.
Me (frustrated): Can’t you simply tell me about the various calling cards available to postpaid customers?
CC: No Sir, you need to have a Vodafone number first. Moreover, how will you use that calling card if you do not have a Vodafone number?
Me (confused): Who said anything about buying the card right away, I have called up to get some info. Now I cannot first buy the connections and then evaluate the calling cards. I need to check them out before hand.
CC: I can give you info on a new Vodafone connection sir. (Then starts blabbing about it).
Me: I know everything about a new connection. I just needed info around calling cards.
CC: I am sorry sir, I cannot give you that information until I have your Vodafone number.
Me: Fine. Thanks.
CC: Happy to Help (read hell) sir !
Apparently, Vodafone has no idea how frustrating its customer care is. I mean I understand they should discourage trolling, but they were hiding the calling cards info as if I was asking for a top secret mission info which is perhaps only available to their existing customers. They might be Happy to help, but the help isn’t making the (perspective) customers happy.
That’s 1 vote down for Vodafone.
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