When i tried to reset the password through forget password link, it asks User id, question and Answer. I provided all the details and it throws an error "Answer is Incorrect". This happend second time and both the times i tried to login through the actual password.

I waited for a week and there was no response from IRCTC customer care. I called them up on 24 Hrs. Customer Support at 011-23340000 and it took about 12 calls to make them understand about the issue. When ever i called up the customer support the person attnding the call will redirect me to someone else after listening to my detail and again i need to explain whole story, inshort that was waste of time and money.

I sent an email at care@irctc.co.in also submit at http://www.consumercourt.in/railways/14030-irctc-… and got an automated email as Ticket Confirmation for the request.

IRCTC should hire service and satisfaction oriented support executives so that it a common man has no pain of wasting time and money.